Privacy policy

Rule the Cloud. Protect Your Data.

Last Updated: [Insert Date]

Vapefog (“we”, “us”, “our”) operates Vapefog.co.uk.

We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information.

1️⃣ Who We Are

Vapefog is a UK-based online retailer supplying vape kits, e-liquids, and related accessories.

For the purposes of data protection law, Vapefog is the “data controller” of your personal information.

Contact:
📧 privacy@vapefog.co.uk

2️⃣ What Information We Collect

We may collect and process the following:

Personal Identification Data

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Date of birth (for age verification)

Transaction Data

  • Order history

  • Payment confirmations

  • Delivery details

Technical Data

  • IP address

  • Browser type

  • Device information

  • Cookies and usage analytics

Trade Account Information (if applicable)

  • Company name

  • VAT number

  • Business address

  • Director details (if required)

3️⃣ How We Use Your Data

We use your information to:

  • Process and fulfil orders

  • Verify age (18+ requirement)

  • Provide customer support

  • Prevent fraud

  • Comply with legal obligations

  • Improve website performance

  • Send marketing communications (if consent given)

We only process your data where we have a lawful basis under UK GDPR.

4️⃣ Age Verification

As a UK vape retailer, we are legally required to verify that customers are aged 18 or over.

We may use third-party age verification services to confirm your eligibility in accordance with UK vape laws.

5️⃣ Payment Security

We do not store full card details.

Payments are processed securely through encrypted payment gateways compliant with PCI-DSS standards.

6️⃣ Cookies & Analytics

We use cookies to:

  • Improve user experience

  • Analyse traffic

  • Measure marketing performance

  • Enable checkout functionality

You can control cookies through your browser settings.

For detailed information, see our Cookie Policy.

7️⃣ Marketing Communications

If you opt in, we may send:

  • Product updates

  • Promotions

  • Educational content

  • Trade announcements

You may unsubscribe at any time using the link in our emails.

8️⃣ Data Sharing

We may share data with:

  • Payment processors

  • Delivery partners

  • Age verification providers

  • IT and hosting providers

  • Legal or regulatory authorities (where required)

We do not sell personal data.

9️⃣ Data Retention

We retain personal data only as long as necessary to:

  • Fulfil contractual obligations

  • Comply with tax and legal requirements

  • Resolve disputes

When data is no longer required, it is securely deleted.

🔟 Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Request correction

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

You may also lodge a complaint with the Information Commissioner's Office (ICO).

1️⃣1️⃣ Data Security

We implement appropriate technical and organisational security measures to protect your personal data from:

  • Unauthorised access

  • Loss or misuse

  • Disclosure or alteration

However, no online system is completely secure.

1️⃣2️⃣ Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on this page.

Vapefog

Rule the Cloud. Responsibly.

If you have any privacy-related questions, contact:
📧 privacy@vapefog.co.uk