Shipping policy

Rule the Cloud. Delivered Fast.

Last Updated: [Insert Date]

At Vapefog, we aim to dispatch orders quickly, securely and in full compliance with UK vaping regulations.

🇬🇧 UK Delivery Information

We currently ship within the United Kingdom.

All orders are processed from our UK fulfilment location.

🚚 Dispatch Times

  • Orders placed before [Insert Cut-Off Time] are typically dispatched same working day.

  • Orders placed after this time will be dispatched the next working day.

  • Orders are not dispatched on weekends or UK bank holidays.

During peak periods, dispatch times may vary slightly.

📦 Delivery Options

Estimated delivery times (from dispatch):

  • Standard Delivery: 2–3 working days

  • Express Delivery: 1–2 working days

Delivery times are estimates and not guaranteed.

Tracking information will be provided where available.

🔞 Age Verification on Delivery

As a responsible vape retailer, we may require age verification at checkout and/or upon delivery.

Orders cannot be left with individuals under 18 years of age.

Failure to complete age verification may result in cancelled delivery.

💷 Shipping Costs

Shipping fees are calculated at checkout.

We may offer:

  • Free UK delivery over £[Insert Threshold]

  • Promotional shipping offers

  • Trade shipping rates for wholesale customers

All charges are displayed clearly before payment confirmation.

📍 Incorrect Addresses

Customers are responsible for providing accurate shipping details.

If an incorrect address is entered:

  • Contact us immediately

  • We cannot guarantee amendments once dispatched

  • Additional postage fees may apply

Vapefog is not liable for lost parcels due to incorrect address details provided by the customer.

📬 Failed Deliveries

If delivery is unsuccessful:

  • The courier may attempt redelivery

  • The parcel may be returned to us

  • Additional postage may be required for re-shipment

Unclaimed parcels may incur administrative or restocking fees.

⚠️ Damaged or Missing Items

If your order arrives damaged or incomplete:

1️⃣ Notify us within 48 hours of delivery
2️⃣ Provide photos of packaging and contents
3️⃣ Retain all packaging for inspection

We will investigate and resolve promptly.

🏪 Wholesale & Trade Orders

Trade orders may:

  • Have separate dispatch timelines

  • Be shipped via pallet or courier freight

  • Require signature on delivery

Bulk shipping arrangements will be confirmed during trade onboarding.

🌍 International Shipping (Future Expansion)

Vapefog may expand internationally in the future.

International customers will be responsible for:

  • Import duties

  • Local regulatory compliance

  • Customs clearance fees

We reserve the right to restrict shipments based on regional vaping regulations.

Vapefog

Rule the Cloud. Delivered with Precision.

For shipping enquiries:
📧 support@vapefog.co.uk